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Warranty Information

Click here to view our  Warranty Terms & Conditions 

Click on the link above and fill out the bottom portion of the form. Mail/email the form back to

Pop & Lock to receive an RMA number for your return to be review and processed.

(Returns will NOT be accepted without a return authorization number (RMA) assigned to the customer by the Pop & Lock team)

As Customer’s only remedy, Pop & Lock™, LLC (and Pop & Lock™ Corporation) will repair or replace, at its option and without charge, any lock that is defective in material or workmanship when received by Customer and is returned to Pop & Lock™ LLC (and Pop & Lock™ Corporation), FOB Pop & Lock™ Corporation’s offices, within one (1) year after it’s receipt by the Customer.

Please note that Pop & Lock™ Products purchased on auction sites such as Amazon, Ebay and Craig's List, etc. will not be covered under factory warranty under any circumstances. Pop & Lock™ LLC (and Pop & Lock™ Corporation) is unable to verify whether products sold through auction sites are new, used, or refurbished, therefore, Pop & Lock LLC  (and Pop & Lock™ Corporation) is unable to warranty such purchases. Pop & Lock LLC advises using extreme caution when purchasing our locks through auction sites as you'll be doing so at your own risk.

 

 

 

 

 

 

MAP Policy

Click here to view our MAP Policy 

In an effort to protect the value of our products in the marketplace and increase customer loyalty, Pop & Lock LLC™ ("Pop & Lock") has established the following unilateral MAP Policy for our tailgate security products. This MAP Policy is effective September 1, 2014 and replaces any existing policy.

 

Technical Support

 

Hours: Monday - Friday: 8:00am - 4:00pm CST

 

For technical assistance, please email Technical Support at technicalsupport@popandlock.net or call 1-800-342-5911, Option 2.

 

Customer Service

Hours: Monday - Friday: 8:00am - 4:00pm CST

For customer service inquiries, please email Customer Service at customerservice@popandlock.net or call 1-800-342-5911, Option 1.

 

Dealer Inquiries

Are you you interested in becoming a dealer?  Please email us at customerservice@popandlock.net and one of our sales representatives will contact you as soon as possible.